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Shipping Policy – DRAVEMO LLC

Effective Date: 08 May 2025

At DRAVEMO, we are committed to providing a smooth, secure, and reliable delivery experience for all our customers — both in Ukraine and internationally. This Shipping Policy outlines how and where we deliver, processing times, and what to expect once your order is placed.

1. Shipping Locations

We currently ship to:

• All regions within Ukraine

• Selected international destinations, including countries in Europe, North America, and Asia

Please contact us at support@dravemo.com if your country is not listed at checkout.

2. Processing Time

• Orders are typically processed within 1–2 business days (excluding weekends and public holidays).

• Orders placed after 3 PM or on holidays will begin processing on the next business day.

3. Domestic (Ukraine) Shipping

• We partner with Nova Poshta and Ukrposhta for all domestic deliveries.

• Standard delivery time is 1–3 business days.

• Tracking numbers will be provided once your package has been dispatched.

• Delivery fees are calculated at checkout.

4. International Shipping

• International orders are shipped using reliable global carriers.

• Delivery time may vary based on destination, typically 7–21 business days.

• Tracking information will be provided once the package is in transit.

• Customs duties, VAT, and import fees (if applicable) are the responsibility of the customer.

• DRAVEMO is not responsible for delays caused by customs, international shipping conditions, or third-party logistics providers.

5. Shipping Rates

• Shipping fees are calculated automatically during checkout based on weight, destination, and selected service.

• From time to time, we may offer free or discounted shipping promotions, which will be clearly communicated on our website or via email.

6. Order Tracking

Once your order is shipped, you will receive a confirmation email with a tracking number and link to monitor your delivery status. If you do not receive this within 48 hours of order confirmation, please contact us.

7. Failed Delivery & Returned Packages

• If a package is returned due to an incorrect address, failure to collect, or refusal to pay customs, the customer may be responsible for return shipping fees.

• We can re-ship returned packages at the customer’s expense after verifying the correct details.

8. Contact Us

If you have any questions about your order, shipping status, or need help with tracking, please contact our support team:

DRAVEMO LLC support@dravemo.com +380683743092 cheremshyny 6, Lviv Ukraine 79000

Thank you for shopping with DRAVEMO — where technology meets trust.